Policies
and Service for our Steel Building
Customers
Absolute
Steel Customer Service
A satisfied
customer is not the goal at Absolute
Steel — it’s the minimum
requirement. Each of the different
divisions of Absolute Steel has
a different and unique Valuable
Final Product. Unlike most companies,
“customer service”
is not its own separate division
or department at Absolute Steel. We don’t have special
people whose job it is to handle
customer relations because each
and every person at Absolute Steel
practices customer service.
To us, customer
service describes the quality
of our relationship with you,
not a department within a company.
And if we have done our job well,
you will be more than just a satisfied
customer, you will be “a
customer who is so pleased with
his/her purchase and service that
they would, without reservation,
recommend Absolute Steel to their
friends, family and neighbors”.
To accomplish
this, we don’t have you
dealing with people who have little
to no familiarity with our products.
All our people (except those in
accounting) have participated
in installations, they know all
the parts so they can talk intelligently
to you and answer any questions
you have. But the real reason
we operate like this is that…
We Like
Repeat Business!
Within
our local Arizona market, we are
working on our sixth generation
referral…that’s doing
something right! We have many
second and third generation Internet
customers and it is our sincere
wish that you will become “a
customer who is so pleased with
his/her purchase and service that
you would, without reservation,
recommend Absolute Steel to your
friends, family and neighbors!”
Our Guarantee
Absolute Steel’s warranty is the best in the industry!
Our frame systems have a lifetime warranty and the exterior panels, depending upon which panel you purchase, have a 20 to 30 year warranty against fading, chalking or peeling.
Refund Policy
Naturally we want you 100% satisfied with your purchase and your experience with us—that’s just good business but it is difficult to offer a 100% money back guarantee on purchases because each building has its own exterior panel and trim requirements both in length and color. For us to give someone a refund and then have a building’s worth of specially ordered panels and trim sitting in our yard is not good business. We know that sometimes people’s finances change or life throws them a curve—we understand that but please understand that it is very burdensome to us to absorb specially ordered or manufactured parts after we’ve produced them in good faith.
As of November 2007 the following refund policy is applicable to all purchases:
1. If you notify us before panels/trim are ordered and before your frame is constructed and packed, we will refund you 90% of the purchase price you paid us. This is just enough to cover our internal costs and charges.
Bear in mind that it is impossible to give you a safe number of days for this refund rate as different times of the year have varied sales activity. Some months in the early year, you’d better let us know within 2 to 4 days of ordering to receive a 90% refund. In the summer you might be safe for as long as 7 to 10 days.
2. If you notify us after we’ve ordered your panel and trim package or begun production and packing of your frame system, there is a 30% restocking fee.
That’s our refund policy—there are no exceptions.
Local
Purchase Terms
All
merchandise must be paid in full
at the time of purchase. Purchase
price does not include delivery.
Deliveries made by independent
installers are typically included
within the installation charge
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