General Policies

Absolute Steel Customer Service

“A satisfied customer is not the goal at Absolute Steel — it’s the minimum requirement.”

Unlike most companies, “customer service” is not its own separate division or department at Absolute Steel. We don’t have special people whose job it is to handle customer relations because each and every person at Absolute Steel practices customer service in their respective job.

To us, customer service describes the quality of our relationship with you, not a department within a company. And if we have done our job well, you will be more than just a satisfied customer, you will be “a customer who is so pleased with his/her purchase and service that they would, without reservation, recommend Absolute Steel to their friends, family and neighbors”.

To accomplish this, we don’t have you dealing with people who have little to no familiarity with our products. All our people (except those in accounting) have participated in installations, they know all the parts so they can talk intelligently to you and answer any questions you have. But the real reason we operate like this is that…

We Like Repeat Business!

Within our local markets, we are working on our sixth generation referral…that’s doing something right! We have many second and third generation Internet customers and it is our sincere wish that you will join their ranks.

Our Guarantee

Absolute Steel’s warranty is the best in the industry.

Our frame systems have a 20-year warranty and the exterior panels, depending upon which panel you purchase, have a 20 to 40 year warranty against fading, chalking or peeling.

Returns, Refunds, & Shipping

Engineering

It is your responsibility to determine if the structure you purchase requires engineering and/or a building permit. You are responsible for obtaining any such building permits and the fees associated therewith. If you have an existing foundation which does not match the foundation called for in engineering we cannot guarantee your foundation will pass inspection. In the event your municipality requires any third-party testing/inspections of the foundation, anchoring, or the structure, you will be responsible for locating and paying for those third-party inspections.

Learn More about Engineering here.

Privacy & Security of Information