Absolute Steel Customer Service
A satisfied customer is not the goal at Absolute Steel — it’s the minimum requirement. Each of the different divisions of Absolute Steel has a different and unique Valuable Final Product. Unlike most companies, “customer service” is not its own separate division or department at Absolute Steel. We don’t have special people whose job it is to handle customer relations because each and every person at Absolute Steel practices customer service.
To us, customer service describes the quality of our relationship with you, not a department within a company. And if we have done our job well, you will be more than just a satisfied customer, you will be “a customer who is so pleased with his/her purchase and service that they would, without reservation, recommend Absolute Steel to their friends, family and neighbors”.
To accomplish this, we don’t have you dealing with people who have little to no familiarity with our products. All our people (except those in accounting) have participated in installations, they know all the parts so they can talk intelligently to you and answer any questions you have. But the real reason we operate like this is that…
We Like Repeat Business!
Within our local Arizona market, we are working on our sixth generation referral…that’s doing something right! We have many second and third generation Internet customers and it is our sincere wish that you will become “a customer who is so pleased with his/her purchase and service that you would, without reservation, recommend Absolute Steel to your friends, family and neighbors!”
Absolute Steel’s warranty is the best in the industry!
Our frame systems have a 20-year warranty and the exterior panels, depending upon which panel you purchase, have a 20 to 40 year warranty against fading, chalking or peeling.
Naturally we want you 100% satisfied with your purchase and your experience with us – that’s just good business but it is difficult to offer a 100% money back guarantee on purchases because each building has its own exterior panel and trim requirements both in length and color. For us to give someone a refund and then have a building’s worth of specially ordered panels and trim sitting in our yard is not good business. We know that sometimes people’s finances change or life throws them a curve – we understand that but please understand that it is very burdensome to us to absorb specially ordered or manufactured parts after we’ve produced them in good faith.
As of November 2007 the following refund policy is applicable to all purchases:
1. If you notify us before panels/trim are ordered and before your frame is constructed and packed, we will refund you 90% of the purchase price you paid us. This is just enough to cover our internal costs and charges.
Bear in mind that it is impossible to give you a safe number of days for this refund rate as different times of the year have varied sales activity. Some months in the early year, you’d better let us know within 2 to 4 days of ordering to receive a 90% refund. In the summer you might be safe for as long as 7 to 10 days.
2. If you notify us after we’ve ordered your panel and trim package or begun production and packing of your frame system, there is a 30% restocking fee.
That’s our refund policy—there are no exceptions.
Local Purchase Terms
All merchandise must be paid in full at the time of purchase. Purchase price does not include delivery. Deliveries made by independent installers are typically included within the installation charge